Under general supervision, operates buses and vans over fixed routes and shuttles.

ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Drives buses and vans to pick up passengers; collects fares; issues transfers; switches routes to meet the needs of passengers; maintains timely routes; may perform charter assignments.
• Inspects vehicles prior to starting routes; reports mechanical issues; inspects vehicle after completion of assigned route.
• Assists passengers on and off vehicles; ensures passengers are properly seated for transportation.
• Prepares various activity reports.
• Reports daily service interruptions, including weather, medical emergencies, irate passengers or mechanical issues.
• Drops vehicle vaults; counts daily revenue.
• May perform dispatch duties; takes appointment requests; provides information regarding transit schedules and times.
• May provide work direction and training to less-experienced drivers.
• Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
• Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

KNOWLEDGE AND SKILLS:

Knowledge:

• City organization, operations, policies, and procedures.
• Principles and practices of customer service.
• Business and personal computers, and spreadsheet software applications.

Skill in:

• Handling situations requiring diplomacy, fairness, firmness and sound judgment.
• Providing efficient customer service.
• Understanding and applying City policies and procedures.
• Explaining City policies and procedures.
• Operating passenger buses and vans.
• Establishing and maintaining cooperative working relationships with all levels within the City.
• Communicating effectively verbally and in writing.

MINIMUM QUALIFICATIONS:

High School diploma or equivalent; AND one year of experience operating passenger buses and vans; ORan equivalent combination of education and experience.

LICENSE AND CERTIFICATION:

• Possession of a valid Texas Class A or B Commercial Driver’s License with endorsement.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

Work is performed primarily in an outdoor work environment. May have some exposure to extreme weather conditions and dangerous machinery. May be required to lift and carry items weighing up to 30 pounds.